Though my time at Cleo was short, I contributed to multiple launches across 2 different squads in the New Bets pillar.

In the Debt squad, I focused on a 3-phased launch for Debt Reset. A product within Cleo that helps users see all of their debts in one place, and strategically pay it off.

In the Marketplace squad, I supported the launch of multiple partnerships like filing taxes, cashback on gas, and getting a personal loan.

Being the first content designer to join the team at Springer Nature Digital, the pressure and expectations were immense.

During my time here I have:

• increased SEO for main business goals

• contributed to a redesign of our reading platform

• collaborated with legal to redesign our global cookies text

I worked at Meta for a little over 7 months, helping design the UX of the centralised support platform. My work included:

• contributing to the development of a quality calibration tool

• kick starting long-term content strategy for terminology within the organisation

• improving the case tracking experience for agents across multiple tools

Due to the nature of my work at Meta, I’m unable to showcase examples.

I worked at Wise for about 4 years. Starting in Customer Support (CS) and carving a path for myself in Content Design.

As a Content Designer, I owned the external supportive content for the company. This included our help centre with its 500+ articles, tooltips, and self-service tools.

I saved Wise up to 2.5 million GBP each year by reducing contact rates by 20% on average.